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Frequently Asked Questions

1. What is NoYesOffers?

NoYesOffers (mobile app and website) is a hyperlocal platform that makes it easy to give away goods you don’t use, for free of cost or at nominal price to nearby people. Users see the listed products close to their location.

Needy users can go through the listed products close to their location, choose, connect with owner/vendors and get the product.

Users can now actively post their needs and request exactly what they want from nearby people.

Whether it’s a specific tool, kids’ toys, electronics, furniture, Shoes, Shirts, Jeans, watches or everyday home essentials could be used goods or unused goods / Old or New goods.

Users can get rid of unwanted goods and make some money.

Needy users may get benefitted with lowest price or of free of cost.

2. What solution does it offer?

NoYesOffers makes it simple to give, sell, find, or request everyday items within your locality.

It enables people to easily give away unwanted items for free or sell them at a nominal price, helping others nearby find what they need while reducing waste.

Helps to Find what you want from nearby - quickly, easily, and affordably.

All within their local area - reducing waste, saving money, and eliminating the need to search or travel far for everyday needs.

  • Save Money: Buy quality pre-owned items at affordable prices while supporting a circular economy.
  • Eco-Friendly: Give products a second life, reduce waste, and help protect the environment.
  • Quick & Easy Donations: Donate directly to people in your local area.
  • Completely Free Platform: No fees, no commissions, and no hidden charges from Platform.
  • Privacy First: Connect securely without revealing your phone number or personal details.

3. What are the Benefits to User/ Receiver?

Cut Costs, Not Needs. Why Buy New? Save Money Every day.

  • Proactively Ask: Unlike traditional marketplaces where you have to wait for someone to post an item, NoYesOffers lets you take control. If you don’t see it, you can proactively "Ask" for it by posting your requirement.
  • Cost Savings: Get essential goods, furniture, or electronics etc. for free or dead cheap cost.
  • Hyperlocal Convenience: Get the items you need nearby without the hassle of traveling far. Everything happens within your surroundings—making faster and easier.
  • Avoid unnecessary purchases: Why spend on brand-new products when the same may be available locally for almost nothing?
  • Reduce daily expenses: From household items to anything, save across multiple categories.

4. What are the Benefits to Owner/vendor/ Giver?

  • Earn from unused items: Goods are lying idle? and you no longer need those! Get rid of those by selling for cheaper price, that’s benefit to you.
  • Effortless Decluttering: Saying "No" to clutter has never been easier. Instead of dealing with the hassle of shipping or driving to a donation centre, you can give your goods a second life just a few doors down. It’s the fastest way to clear space in your home.
  • Faster sales = quicker cash flow: Nearby buyers mean quicker deals and instant money in hand.
  • Zero shipping costs: Hyperlocal means eliminates courier and packaging expenses. Direct hand over/ pickup exchange.

5. What is the term Owner/vendor/Giver referring to, on NoYesOffers platform?

A person who lists products on platform and chooses to give them away for free or offer them at a nominal price to nearby residents. Or a person who donates.

6. What is the term Receiver/User referring to, on NoYesOffers platform?

A person who browse the listed items on platform, requests, and receives items listed by Owners, either for free or at a nominal price.

7. What types of items can be listed?

Users may list a variety of goods, including but not limited to clothing, kids’ toys, electronics, furniture, Shoes, Shirts, Jeans, watches, footwear, any accessories, household items or everyday home essentials could be used, unused, old, new anything.

Users are responsible for ensuring that listed items comply with applicable laws and platform policies.

8. Can I give away items for free?

Absolutely. You can list goods for free to help a neighbour, or you can choose to list them for a lowest amount of money.

9. Can I give items at my own price?

Yes, absolutely. You can decide the price yourself while listing an item. However, users are encouraged to keep prices nominal and reasonable, as the platform aims to benefit both Owner/vendors and Users.

10. Who set the price on listed Goods?

Product Owner/Vendor set the price.

11. How can I communicate with Users/ Vendors/ Owners?

You can use Whatsapp or in-app Chat messaging feature. Both options available in the mobile App and Website as well.

12. What could be the pricing strategy for the items?

Owner may quote nominal price or Free of cost or Pay what you wish.

13. “Pay what you wish” what does it mean?

Pay What You Wish allows the User/Receiver to offer any amount they feel is fair for an item. The owner can choose to accept, negotiate, or decline the offer.

14. Does NoYesOffers charge any fees?

No. the platform free to use. It does not charge Owner and Users.

15. How doe’s NoYesOffers make money.

NoYesOffers encourage the Users and Owners to contribute to platform to operate.

We accept donations. You may pay whatever the amount you wish. Its optional.

16. Are transactions between users on NoYesOffers always free?

Not always. NoYesOffers does not set, control, or guarantee pricing. Items may be offered either free of cost or at a nominal price by owner/vendors. All transactions, terms of exchange are determined solely between users (owner/vendors and Users).

17. What is the role of NoYesOffers in transactions?

NoYesOffers acts solely as an intermediary platform that enables users to connect. The platform does not own, sell, resell, store, ship, or take possession of any listed goods, and is not a party to any transaction between users.

18. How does the platform work?

  • If you are a Giver/ Owner/vendor: Quickly upload a photo of the item which is no longer useful to you, to give to someone who needs it. You can list to give away for Free or a very cheap price.
  • If you are a Receiver/ User: Search for free or budget-friendly goods nearby. Can't find it? Post your "Request" proactively so the people can help you.
  • Connect: Users communicate directly through the platform to arrange the handoff.
  • Exchange: Meet up safely in your neighbourhoods to give or receive the product.
  • Donate: directly you may list as for Donation.
  • Support us - Optional: While the platform is 100% free for everyone, users who love the service can choose to donate any amount they wish to help keep the platform running.

For more details, please refer the section “How it works”.

19. Can users post requests for specific items?

Yes. Users may post requests for specific goods they are looking for. Other users may respond at their sole discretion.

20. How can I pay to NoYesOffers as contribution or donation?

Please use Donation field to contribute to NoyesOffers.

21. Does NoYesOffers require sharing personal contact details?

Its optional. Users are encouraged to communicate through in-app chat feature. Sharing personal information is voluntary and at the user’s discretion. NoYesOffers does not require or verify personal contact details.

22. Who is responsible for the condition and quality of items?

All items are listed by users(owner/vendors). NoYesOffers does not verify, inspect, or guarantee the quality, safety, legality, or condition of any item. Users are responsible for evaluating items before completing the transaction.

23. Is NoYesOffers responsible for user interactions or transactions?

No. NoYesOffers is not responsible for user conduct, communications, disputes, or outcomes of any exchange. Users interact and transact at their own risk.

24. Are there any prohibited items?

Yes. Users must not list items that are illegal, unsafe, restricted, counterfeit, hazardous, or prohibited under applicable laws. NoYesOffers reserves the right to remove such listings without any notice.

25. Does NoYesOffers verify users or listings?

It does not guarantee the identity of users or the authenticity of listings.

26. Can NoYesOffers remove or suspend accounts?

Yes. NoYesOffers reserves the right to remove listings, restrict access, or suspend/terminate user accounts that violate platform policies or applicable laws.

27. Are payments handled by NoYesOffers?

No. NoYesOffers does not process or facilitate payments unless explicitly stated. Any payment arrangements are handled directly between users.

28. Does NoYesOffers provide delivery or logistics services?

No. Users are solely responsible for arranging pickup, delivery, or exchange of items.

29. What happens if there is a dispute between users?

Users are encouraged to resolve issues independently. NoYesOffers is not obligated to mediate disputes between users.

30. Can listings be edited or removed?

Yes. Users may edit or remove their listings at any time, subject to platform functionality and policies.

31. Is there any guarantee that any required item will be available on the platform?

No. Availability is subject to Listing from goods owners. And may be withdrawn by Owners at any time. Owner has right to withdraw transaction at any point of time.

32. Are users obligated to complete a transaction?

No. Both listing users and requesting users retain full discretion to proceed or not proceed with any exchange.

33. How is user data handled?

User data is handled in accordance with the platform’s Privacy Policy. Users are advised to review the Privacy Policy for details on data collection, use, and protection.

34. Is the donation process complicated?

Not at all. We’ve designed a hassle-free donation process so you can clear out clutter and give back to your community in just a few clicks.

35. What are the safety measures?

  • Users may hide mobile number / whatsapp number if don’t want to disclose. Use the option hide whatsapp number.
  • Just use in-app messaging feature. Platform never share your contact details to anyone.
  • For product hand over / pickup meet in public place and in day time.
  • If you don’t want to meet user but want to complete the hand over/pickup transaction, use any 3rd party delivery service.
  • Don’t want to reveal your residential exact address, then just mention location/ Area.
  • Do not share bank account details.
  • Please read and understand Terms of Use, Privacy policy, Cookie Policy.

36. Any guide lines recommended?

To keep our neighborhood a safe, kind, and helpful place for everyone, we ask all Givers/ Owners and Receivers/Users to follow these simple rules:

1. Be Respectful & Kind:

  • Polite Communication: Use a friendly tone in chats. A simple "Namaste" or "Thank you" goes a long way.
  • Respect Time: If you agree on a pickup time, please stick to it. If you’re running late, inform your neighbor immediately.

2. Honesty is Key:

  • Givers: Please describe items accurately. Mention any minor defects, scratches, or if the item is "as is."
  • Receivers: If you no longer need an item you requested, let the Giver know so they can offer it to someone else.

3. Safety First:

  • Public Pickups: Whenever possible, arrange to meet in a well-lit, public place (e.g. park).
  • Daylight Hours: Try to schedule all exchanges during daylight for better visibility and safety.

4. Fair Play:

  • No Reselling: Items received for free or at a minimal price are intended for personal use. Please do not take items just to sell them elsewhere.
  • First Come, Fair Choice: While Givers often choose the first person who asks, the Giver has the final right to choose a Receiver they feel comfortable with.

5. Cleanliness & Hygiene:

  • Ready to Use: Givers should ensure items (especially clothes or kitchenware) are clean and hygienic before handing them over.

37. What are the Dos & Don’ts for Using the Platform

Follow These Guidelines to Build a Fair, Safe & Trustworthy Community!

✅ Dos for Owners / Vendors

  • Please read and understand Terms of Use, disclaimer, Privacy policy, Cookie policy.
  • Please read and understand Frequently asked questions and answers.
  • List items with honesty and transparency – Clearly mention item condition, defects (if any), and usage history.
  • Ensure items are clean and in working condition – Wash clothes, wipe electronics, and check appliances before donating or selling.
  • Set reasonable, minimal prices – Keep the cost affordable for buyers looking for budget-friendly options.
  • In case you want to Give away for Free, please mention clearly.
  • Even if you are Giving for Free you may mention that “pay what you want”, though Recipient may pay or may not pay leave the choice to Recipient.
  • Be responsive and respectful – Reply to messages quickly and professionally.
  • Verify the buyer/recipient’s profile before the deal and before handing over items.
  • Schedule meetups conveniently – Choose a safe, public place for hand over. Avoid Night time.
  • Mark items as “Given Away” or “Sold” – Keep the platform clean and updated by removing unavailable listings.

✅ Dos for Users / Recipients

  • Please read and understand Terms of Use, disclaimer, Privacy policy, Cookie policy.
  • Please read and understand Frequently asked questions and answers.
  • Respect donation offers – Be grateful and polite when requesting free items.
  • Read the item description carefully – Understand what you are getting to avoid confusion.
  • If the item listed with price, then make a deal accordingly, do not force the seller/owner to offer for Free. If you are looking for Free then look for those which are Listed under Free category. When you see the Post as ‘Pay what you want’ Please pay minimal possible amount to the owner/seller. This will encourage more individuals to contribute and get benefitted the needy.
  • Verify the buyer/recipient’s profile before the deal and before handing over items.
  • Schedule meetups conveniently – Choose a safe, public place to receive the goods. Avoid Night time.
  • Be punctual and committed – If you agree to pick up an item, arrive on time and avoid last minute cancellations.
  • Confirm item condition before taking it – Check for any damage/concern before you take over the goods.
  • Use free items for personal use only – Avoid taking free goods for resale or profit-making.
  • Report suspicious listings or behaviour – Help maintain a safe community by flagging inappropriate posts.

❌ Don’ts for Owners / Vendors

  • Don’t list unsafe or broken items – Avoid donating or selling non-functional electronics, expired products, or hazardous materials.
  • Don’t overcharge – The platform is designed for low-cost sales; keep prices fair and minimal.
  • Don’t post misleading listings – Use actual product photos and provide an accurate description.
  • Don’t demand extra fees – Only charge the listed price with no hidden costs.
  • Don’t ignore User/recipient messages – Even if an item is unavailable, respond politely.
  • Don’t list prohibited items – Weapons, illegal substances, or counterfeit products are strictly not allowed.

❌ Don’ts for Users / Recipients

  • Don’t request items unnecessarily – Let those in real need have priority.
  • Don’t claim free items and resell them – Taking advantage of donations for profit is unethical.
  • Don’t waste the donor’s or seller’s time – Only express interest if you genuinely want the item.
  • Don’t pressure donors for free high-value goods – Respect their decision to donate selectively.
  • Don’t engage in fraudulent activities – Avoid misusing the platform for scams or fake transactions, else You may face Legal action.